Let’s face it, most people think that being a doorman or bouncer is an easy job – check a couple of IDs, stand at the door, occasionally ask someone to leave. However in reality, being a doorman can be a difficult and many times, thankless job. Not only do doorman and bouncers have to deal with intoxicated and sometimes aggressive patrons, they also have to be aware of state liquor laws, use of force, alcohol liability, and know what to do in case of an incident or emergency. Due to all those responsibilities, doorman training is becoming increasingly important to ensure that both patrons and staff members are safe. It has also become important to venue owners and insurance companies to reduce the bar or nightclubs’ liability risk.
So what exactly should bouncer and doorman training include? In our opinion, any good training program should include information on:
- Alcohol Service Liabilities: Understanding both the civil and criminal liability in regards to serving alcohol, including the consequences of and risks when these guidelines are not followed.
- Alcohol Service Rules and Regulations: Knowing the rules and regulations for serving alcohol including ages, limits, and more. This also includes misconceptions about alcohol service that are commonly held by employees and patrons.
- Conflict Resolution and Force: Important information about identifying and resolving incidents before they happen, identifying and resolving incidents that are happening, understanding the guidelines and regulations regarding use of force, understanding the legal guidelines for use of force, understanding what is likely to occur when law enforcement gets involved, and documentation.
- Powers to Arrest: Critical information about what a doorman/bouncer can and can not do when it comes to a citizen’s arrest and when the police should be involved.
- Recognition of Borrowed and Fake Identification: A critical skill for anyone working in the nightclub and bar industry to prevent underage drinking as well as reduce liability associated with fake IDs.
- Recognition of Narcotics and Club Drugs: Understanding the increasing presence of drugs in the bar and nightclub industry, as well as the responsibilities of a bouncer or doorman when drugs are identified in an establishment.
- Terrorism Awareness: Information to help doorman and bouncers understand what to do in the event of a domestic terrorism incident.
Once doorman have completed this training, they will be able to perform their jobs more effectively and reduce criminal and civil liability for the bar or nightclub. Doorman training is available online and can be completed by the doorman on or offsite.